Return & Refund Policy

We always want you to be happy! If we can do better with your experience at Vanrina for any reason, please contact us. Click below to start a return.

Please contact us via email service@vanrina.com before returning. Please do not return packages before a returning shipping address confirmation.
If any items arrive damaged or missing, let us know ASAP so we can help.
Final Sale & Closeout items cannot be returned.
Made to order items (all wedding bouquets, boutonnieres, corsages, flower panels) cannot be returned once they were made.
Returns made within 30 days will be refunded to the original payment method.
Please make sure all items are in original condition with tags. With a copy of the packing slip or order confirmation.
Original shipping charges will not be refunded.
Vanrina.com is not responsible for return shipping charges if there's no quality issue.
You can send returns VIA any carrier or have the return shipping fees deducted from your refund.
If you have more than one box, you can combine the items into one box to return them together.