1) How long will it take to receive my order?

Orders are processed and shipped within 2 workdays, except for the handmade bouquet which will be shipped within 3 workdays. Delivery time depends on the shipping method selected at checkout and your location. Generally, the standard shipping takes about 10-20 days to the USA, Canada, United Kingdom, Australia, France.  If you need an rush order, please contact us for expedited shipping.  And we ship worldwide, please contact us if you are from any country and want to make sure on the shipping time.

2) How will I know my order has shipped?

After you submit your order you will receive an order number as well as an email confirmation. Once your order has shipped you will receive an additional email with the tracking number. Please allow up to 24 hours for detailed tracking information to become available.

3) Can you make a custom order?

Many customers will ask for custom orders especially for the wedding bouquets, corsages, boutonnieres. Yes, all these items can be customized. We have a wide selection of flowers can be used to customized a wedding package for your big day.

Yes, of course. Please just contact us at service@vanrina.com for the sample flowers you want, and we will create a sepcial order only for you.  And generally we only charge shipping fee for the sample flowers.